Staff & Training

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A man is giving a presentation in front of a screen that says experience stance

Face the F.A.C.E.S. for Your Customers 
Article (March 2022)

Customers expect a lot these days. And their expectations are growing. Campus stores can rise to those expectations by focusing on…
A group of people wearing masks and holding signs that say from the berg and bookshop

Hiring Blues
Article (November 2021)

Campus stores aren't having as much trouble filling positions as mainstream businesses, but they have had to adapt to changing circumstances.
A group of young people are sitting on the floor together.

Hire Your Way to Diversity 
Article (September 2021)

The benefits of employing a diverse staff in our increasingly multiethnic, multiracial, and gender-fluid world seem obvious, but attaining real diversity may be an uphill climb for many campus stores.
Chad Littlefield sitting in front of a microphone in a room.

Using Questions to Build Staff Connections
Article (April 2021)

Using questions in team exercises can open up lines of communication and allow employees to get to know each other in a casual environment…
Shasta Nelson standing in front of a shelf with a picture on it.

Workplace Pals Pay Off in Productivity
Article (March 2021)

"If we want high-performing employees, make sure they like each other." That was the advice to campus stores…
A sign that says sorry we 're closed due to covid-19

Getting the Job Done
Article (January 2021)

COVID-19 forced campus stores to lay off valuable workers. The remaining staff had to step up and do more…
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New Skills for the Modern Campus Store 
Article (September 2020)

To deal with constant change, college stores are carving out the capabilities new hires will need to possess…
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Labor & Learn
Article (July 2020)

When student workers are given greater responsibility, they earn more than just a paycheck. "We're a training organization"…