Leadership & Strategic Development

Leadership & Strategic Development

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College Store

Offering More
Article (March 2022)

Many college stores sell event tickets and transportation passes to their campus and surrounding community…because it provides a valuable service, which is usually a main tenet of their mission statements…
A woman with curly hair is sitting in a bookstore with a backpack.

Cater to Customers' Needs
Article (March 2022)

A new generation of amenities, accommodations, and options have changed the higher education landscape and "buyer" expectations along with it…
A computer monitor with a dashboard on it

Navigating Your Performance Using Campus Store Insights 
Recorded Webinar (originally aired July 2021)

Campus Store Insights (CSI) is a game-changing business intelligence and data visualization software platform that will allow stores to dynamically benchmark critical financial metrics against industry data. This session will provide a roadmap to help stores navigate to success with financial benchmarking, retail systems support, industry data, and a live tour of the new CSI platform.
Three women are sitting at a table in front of a window.

Starting the Journey to Inclusivity
Article (May 2021)

It was one year ago this week that George Floyd was killed in Minneapolis…many campus stores and their institutions have been seeking ways to best respond to diversity issues, put meaningful practices in place, and raise awareness among employees…
A man in a blue shirt is eating a long loaf of bread.

Take the Scare Out of Innovating 
Article (April 2021)

Innovation is not just a smart business strategy, "it's most of what makes like worth living." With an innovative approach, campus store staffers can serve their customers better…
A diagram of what was / will be in a classroom

Where Is Higher Ed Headed? 
Article (March 2021)

Campus stores have an important role to play as higher education institutions adapt to the needs of a post-pandemic world…
A computer monitor is displaying a presentation about multitasking

The Myth of Multi-Tasking   
Recorded Webinar (originally aired February 2021)

With reduced budgets, small er teams, and more responsibilities, many people think they can accomplish more by multitasking. Discover the true costs of multitasking and what you can do to escape its ever-persuasive grip. 
A computer monitor with a list of things to consider on it.

The Time Is Now: Strategies for Fostering an Inclusive Campus Environment   
Recorded Webinar (originally aired February 2021)

The current racial justice movement in the U.S. has caused institutions of higher education to prioritize and center long-standing needs and demands around campus inclusion. "This presentation was such an eye opener," commented a store director after this session by Dr. Jamie R. Riley from the Center for Law & Social Policy in Washington DC. Grounded in the campus ecology theory proposed in Strange & Banning's book, Education by Design: Creating Campus Learning Environments that Work, Riley provides campus professionals with the tools, guidance, and strategies for engaging more deeply in efforts to foster greater campus inclusion. 
A woman wearing a vest and tie is smiling

Change Enthusiasm 
Article (January 2021)

When faced with a change challenge or major disruption, typically the first things we face are emotions…
Open a dialogue with your store staff on systemic racism and unconscious bias.

Cut the Bias
Article (September 2020)

Research has shown that our brains classify people by race in less than 1/10th of a second, about 50 milliseconds faster than we determine their gender. So we categorize people by race and attach certain characteristics to them...
A group of people are standing around a pie chart

Getting the Administration's Ear 
Article (May 2020)

Now more than ever, the campus store needs to push information up the ladder…"Make sure the leaders understand the value of your team and the work your department is doing"…
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