NACS has created a Customer Satisfaction Survey, Faculty Satisfaction Survey, and Technology Customer Satisfaction Survey to provide maximum convenience to you and your customers—the surveys can be conducted via paper, online, or as a combination of the two.

What do the services include?

Surveys customized specifically for your campus Survey hosting and response collection (online option) Surveys printed and delivered to your campus (paper option) Comprehensive instruction manual to assist in planning and distributing the surveys for maximum response Templates for on-campus communications Data collection, data entry, statistical analysis, and tabulations Personal guidance from your NACS staff consultant Comprehensive final report that identifies perceived store strengths and weaknesses, including color graphs, charts, open-ended comments categorized by topic, and detailed explainations of survey findings Industry Averages report that allows you to benchmark your performance against the industry along with a Peer Recommendations booklet containing suggestions for improving areas that may receive low ratings Screen reader compatible online surveys for the visually impaired (call for details)

What do the Satisfaction Surveys cover?
Both the Customer and Faculty questionnaires ask respondents to rate the importance of various college store attributes including staff, service, store policies, selection of non-textbook items, and components of the textbook department. Respondents are also asked to rate the college store's performance in each of these areas, which enables the college store to compare importance ratings with the level of satisfaction on each individual attribute. The Technology Survey incorporates related attributes from the Customer Survey and is specifically geared towards technology.

Fees*

How do I get started?
Arrange to conduct one of our Satisfaction Surveys on your campus by submitting an online order.

For more information, download the brochure, refer to Frequently Asked Questions or contact Laura Cozart at lcozart@nacs.org or call (800) 622-7498, ext. 2279.

If our Satisfaction Survey Services are not quite what you are looking for, NACS can customize a survey to meet your institution's unique needs. Please call for pricing.